Delivery


*** Please note, We no longer have staff at the warehouse on a permanent basis.  Opening hours are now completely discretionary and by appointment only and are dependent on the availability of staff.  This applies to the pick up and drop off of equipment too.

We thank you for your understanding in this matter.


Paid Delivery Terms

In most cases we will try to deliver at the time nominated by you. In circumstances (such as busy periods) that we can't we will give you a 2-3 hour window for delivery or will arrange pick up the day after if required/possible.  ***Standard delivery presumes Ground or Street level access with open accessibility to the area being delivered to.

Please note.... extra charges WILL apply for:

  • Difficult delivery locations with loading docks and/or limited street parking

  • Deliveries that have stair access only

  • Deliveries that may require more than one person for a setup (such as a large TV screen which requires 2 people)

  • Deliveries that may have a large quantity or that contain overly heavy items

  • Deliveries that are after our normal hours of operation
  • Deliveries that are outside our normal delivery areas.   For basic reference we deliver for the prices quoted to the greater eastern suburbs area and the city. Areas excluded from our normal delivery rates include the inner west, western, northern and southern suburbs

  • Deliveries to and from Marinas/docks/piers/boats will be charged at a higher rate due to the difficulties associated with this type of delivery.

 

Time Specific pickup and drop off

With time specific pickups and drop offs we will always endeavour to be at your nominated location at the stated time and we will give you a contact for your driver so you can communicate with them directly.  

With time specific pickups and drop offs:

  • Monday to Saturday after hours and Sunday Delivery and/or Pickups incur an additional minimum $150 charge on top of the standard delivery charge.  The cost of the delivery or pickup are based on the amount of items at pickup or drop off.
  • Pickups after 4pm and before 10am Mon-Fri, and anytime after 2pm on Saturday and all day Sunday are classified as after hours pickups and incur an extra minimum $150 charge. The cost of the delivery or pickup are based on the amount of items at pickup or drop off.

*** please note, if you are not contactable or available at the time of agreed delivery, you may miss your delivery window and have to re-book. This will attract a further delivery charge.

Out of Hours 

Please note... there are extra charges that will apply for any out of hours delivery, setup or delivery return.   The cost of the delivery or pickup are based on the amount of items at pickup or drop off.

Our normal operating hours are as follows:  Mon-Fri 10am-4pm, Sat 10am-2pm and Sundays closed.  If you wish to return out of hours, this can be arranged PRIOR to the day you wish to return.  

There is no point of contact on Sunday’s or after 4pm Mon-Fri or after 2pm on Saturdays should you wish to return that day or after this time  without prior arrangement.  

Please note, there is a minimum $150 surcharge if you wish to return out of hours and this must be paid in advance or at the time of booking - also, after hours pickup cannot be arranged on a Sunday if you are booking on a Saturday as we need at least 48 hours notice of your intent to arrange an out of hours drop off/pickup.
 
***Please note that normal penalty charges will apply for late returns so we respectfully ask that you consider the most appropriate time for return before you hire




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