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Terms & Conditions

  • Bondi PA Hire – Terms & Conditions

    Definitions

    • Equipment refers to all items hired from the owner to the hirer, including accessories, cases, covers, cables, protective bags, and packaging.
    • Hirer means any individual or entity requesting or hiring equipment from Bondi PA Hire.
    • Owner refers to JS & ES PTY LTD t/a Bondi PA Hire and Audio Visual (ABN 18 610 546 640), including its employees and agents. Bondi PA Hire operates from Garage 1, rear of 266 Bronte Road, Waverley NSW 2024.
    • Terms means these Terms and Conditions of hire.

    Ownership and Alteration of Hire Goods

    • All hired goods remain the property of Bondi PA Hire at all times.
    • Bondi PA Hire reserves the right to alter, vary, or substitute any item with an item of similar type and value without prior notice.
    • All hires are subject to stock availability.
    • Bondi PA Hire reserves the right to refuse service to any client who is abusive, threatening, or unreasonable, in compliance with anti‑discrimination laws.

    Pricing

    • Unless otherwise stated, all prices exclude GST.
    • Prices are based on a standard 24‑hour hire period unless otherwise agreed in writing.

    Minimum Order Amount

    • All hires are subject to a minimum order value of $100.
    • Orders placed below the minimum amount will be charged the difference to meet the minimum order value.
    • Orders may be cancelled within the applicable cancellation period to avoid the minimum order charge.

    Late Returns and Additional Charges

    • Equipment returned after the agreed hire period may incur additional hire charges.
    • The hirer is solely responsible for ensuring Equipment is returned within the agreed hire period.
    • Equipment must be returned in the same condition as supplied, allowing for fair wear and tear.
    • All cables must be rolled correctly, Equipment returned to its cases or bags, and Equipment returned clean.
    • Labour required for de‑prepping, repacking, or cleaning will be charged to the hirer.

    Payment

    • Full payment is required prior to the commencement of the hire.
    • Accepted payment methods include credit card, debit card, buy now pay later options displayed at checkout and bank transfer.
    • Bank transfer payments must be completed prior to the hire period, with proof of payment provided.  
    • A credit card must still be retained on file as a security for the hire even if a bank deposit is made for payment.

    Cancellations

    • Cancellations made within 24 hours of the event date or after delivery will be charged at 100% of the hire fee.
    • Cancellations made less than 48 hours before the event date may be charged at the full rate, with credit issued at the owner’s discretion.
    • Cancellations within 7 days of the event date will be charged 50% of the total hire fee.
    • The hirer has 24 hours after initially making their order for hire to cancel the hire without penalty.

    Claims

    • Any claims relating to the condition or performance of Equipment must be raised at the time of delivery or collection.
    • Claims raised after the conclusion of the event will not be accepted.

    Acceptance of Equipment Condition

    • Collection or acceptance of the Equipment constitutes acknowledgment that the Equipment is supplied in good working order and acceptable condition, unless otherwise noted in writing at the time of collection or delivery.

    Terms of Payment

    • The hirer agrees to pay all hire charges, fees, and associated costs in accordance with these Terms.
    • A refundable security deposit may be required and will be returned once Equipment is returned complete, undamaged, and in good working order.

    Loss or Damage to Equipment

    • The hirer assumes full responsibility for the Equipment from the time of delivery or collection until it is returned to Bondi PA Hire and accepted as complete and undamaged.
    • The hirer must immediately notify the owner of any loss, theft, breakdown, or damage to the Equipment.
    • The hirer is liable for all reasonable costs associated with loss or damage to the Equipment, including accessories, cases, covers, cables, and protective bags.
    • Chargeable costs may include repair costs, replacement costs where repair is not viable, cleaning costs, and hire charges for the period the Equipment is unavailable.
    • Damage does not include fair wear and tear. Any damage that renders Equipment or accessories unusable or unsuitable for rehire will be deemed chargeable.
    • Replacement costs will be based on the reasonable market or supplier cost of equivalent items at the time of replacement.

    Security Deposit and Credit Card Authority

    • The hirer authorises Bondi PA Hire to retain a refundable security deposit or securely store credit card details for the purpose of covering unpaid charges, loss, damage, cleaning, repair, or replacement costs.
    • The hirer expressly authorises Bondi PA Hire to charge any credit card provided, including a card kept on file, for outstanding hire charges, late return fees, loss or damage to Equipment or accessories, cleaning, repair, or replacement costs, and reasonable administrative or recovery costs.
    • Charges may be applied during or after the hire period.
    • Where practicable, Bondi PA Hire will notify the hirer and provide a breakdown of charges; however, failure to provide prior notice does not invalidate the hirer’s liability.
    • All charges will be limited to reasonable costs actually incurred and will not be punitive.
    • This authority survives the return of the Equipment and the conclusion of the hire period.

    Credit Card Fees

    • A credit card surcharge of 1.7%–2.2% may apply depending on the card type.

    Use and Suitability of Equipment

    • The hirer is responsible for ensuring the Equipment is suitable for their intended use.
    • Bondi PA Hire makes no warranty that the Equipment is fit for a particular purpose beyond its standard operational function.
    • Performance may be affected by environmental conditions, power supply, venue restrictions, or operator competence.

    Third‑Party Use

    • The Equipment must not be sub‑hired, lent, or transferred to any third party without prior written consent from Bondi PA Hire.
    • The hirer remains fully liable for the Equipment at all times regardless of who uses or controls it.

    Limitation of Liability

    • To the maximum extent permitted by law, Bondi PA Hire’s liability for any loss, damage, or injury arising from the hire or use of Equipment is limited to the replacement value of the Equipment hired.
    • Bondi PA Hire is not liable for indirect, consequential, or economic loss, including loss of profit, loss of business, or event cancellation costs.
    • Nothing in these Terms limits rights that cannot be excluded under Australian Consumer Law.

    Chargebacks and Payment Disputes

    • The hirer agrees not to initiate a chargeback or payment dispute without first contacting Bondi PA Hire to attempt resolution.
    • Where a chargeback is raised for charges validly applied under these Terms, the hirer is liable for any chargeback fees incurred by Bondi PA Hire.

    Force Majeure

    • Bondi PA Hire is not liable for failure or delay in performing its obligations due to events beyond its reasonable control, including acts of God, extreme weather, power outages, government restrictions, transport disruption, or industrial action.
    • In such circumstances, Bondi PA Hire may reschedule the hire or issue a credit at its discretion.

    Termination of Hire

    • Bondi PA Hire may terminate the hire agreement and repossess Equipment if the hirer breaches these Terms, including non‑payment or misuse of Equipment.

    Hirer’s Obligations

    • The hirer must use the Equipment safely, correctly, and only for its intended purpose.
    • Equipment must be kept secure and protected from loss, theft, or damage at all times.

    Release and Indemnity

    • The hirer releases and indemnifies the owner against all claims, losses, or damages arising from the hire or use of the Equipment, except to the extent caused by the owner’s negligence.

    Insurance

    • The hirer is responsible for maintaining appropriate insurance coverage for loss, damage, and liability relating to the Equipment.

    Paid Delivery Terms

    Our standard delivery charge of $75 is for delivery during our opening hours to a ground or street level location with unfettered access to where the equipment is to be delivered for a 'roll in, roll out' delivery.

    Please note.... extra charges  WILL apply for:

    • Difficult delivery locations with loading docks and/or limited street parking
    • Deliveries that have stair access only
    • Deliveries that may require more than one person for a setup (such as a large TV screen which requires 2 people)
    • Deliveries that may have a large quantity or that contain overly heavy items
    • Deliveries that are after our normal hours of operation
    • Deliveries that are outside our normal delivery areas.  For basic reference we deliver for the prices quoted to the greater eastern suburbs area and the city. Areas excluded from our normal delivery rates include the inner west, western, northern and southern suburbs
    • Deliveries to and from Marinas/docks/piers/boats will be charged at a higher rate due to the difficulties associated with this type of delivery.

    Time Specific pickup and drop off

    With time specific pickups and drop offs we will always endeavour to be at your nominated location at the stated time and we will give you a contact for your driver so you can communicate with them directly.  
    With time specific pickups and drop offs:

    • Monday to Saturday after hours and Sunday Delivery and/or Pickups incur an additional minimum $150 charge on top of the standard delivery charge.  The cost of the delivery or pickup are based on the amount of items at pickup or drop off.
    • Pickups after 4pm and before 10am Mon-Fri, and anytime after 2pm on Saturday and all day Sunday are classified as after hours pickups and incur an extra minimum $150 charge.  The cost of the delivery or pickup are based on the amount of items at pickup or drop off.

    *** please note, if you are not contactable or available at the time of agreed delivery, you may miss your delivery window and have to re-book. This will attract a further delivery charge.

    Out of Hours Delivery

    Extra charges will apply for any out of hours delivery, setup or delivery return.   The cost of the delivery or pickup are based on the amount of items at pickup or drop off.

    Our normal operating hours are as follows:  Mon-Fri 10am-4pm, Sat 10am-2pm and Sundays closed.  If you wish to return out of hours, this can be arranged PRIOR to the day you wish to return.  
    There is no point of contact on Sunday’s or after 4pm Mon-Fri or after 2pm on Saturdays should you wish to return that day or after this time  without prior arrangement.  

    There is a minimum $150 surcharge if you wish to return out of hours and this must be paid in advance or at the time of booking - also, after hours pickup cannot be arranged on a Sunday if you are booking on a Saturday as we need at least 48 hours notice of your intent to arrange an out of hours drop off/pickup.  

    ***Normal penalty charges will apply for late returns so we respectfully ask that you consider the most appropriate time for return before you hire from us.

    Marina, jetty, pier & vessel delivery 

    These terms form part of the Terms & Conditions of Bondi PA Hire and applies specifically to all Equipment deliveries, collections, installations and services conducted at marinas, jetties, piers, wharves, docks and vessels.

    Definitions

    Vessel means any boat, yacht, charter vessel or watercraft of any kind.
    Marina Location means any marina, jetty, pier, wharf, dock or waterfront access point.
    Marine Delivery means any delivery, collection, installation or service conducted at a Marina Location or Vessel.

    Marine delivery premium

    All Marine Deliveries incur additional fees due to restricted access, increased labour intensity, environmental exposure and elevated Workplace Health & Safety (WHS/OH&S) obligations.

    A minimum charge of $100 per technician applies to all Marine Deliveries, regardless of whether installation is completed.

    This minimum charge applies where:

    • Access is denied or delayed;
    • Conditions are unsafe;
    • The Vessel departs or is unavailable;
    • Access conditions materially differ from those disclosed; or
    • The Hirer cancels upon arrival.

    All such charges are payable by the Hirer.

    Marine Time-critical bump in / bump out – vessels

    Where delivery, installation, bump in or bump out is subject to strict time constraints due to Vessel departure, arrival, charter schedules or marina restrictions, the Hirer must notify Bondi PA Hire in writing prior to the delivery date.

    Failure to disclose time constraints may result in refusal of delivery and/or installation without liability.

    If the Vessel master, crew or representative indicates an intention to depart before works are safely completed, Bondi PA Hire may immediately cease works. All labour and call-out charges remain payable.

    Marine Waiting time & access delays

    Where a specific meeting time and/or location is agreed and access is delayed for any reason outside the reasonable control of Bondi PA Hire, waiting time will be charged at $50 per half hour (or part thereof), calculated from the agreed time.

    Chargeable delays include, but are not limited to:

    • Late Vessel arrival or departure;
    • Docking delays;
    • Security clearance or marina access issues;
    • Waiting on client instructions;
    • Waiting on other contractors or trades;
    • Blocked access ways or restricted loading zones.

    Waiting charges are payable by the Hirer and may be deducted from any security bond or charged to the nominated payment method.

    Marine Multi-level & restricted access disclosure

    The Hirer must disclose in writing prior to the Event if delivery or installation involves:

    • Multiple Vessel levels;
    • Stairs, steep inclines or ladders;
    • Narrow gangways;
    • Long carrying distances;
    • Mechanical lifting requirements; or
    • Any unusual loading constraints.

    Failure to disclose such information may result in:

    • Revised delivery fees;
    • Additional labour charges;
    • Delays; and/or
    • Refusal of delivery or installation.

    Bondi PA Hire may engage additional personnel or equipment to ensure compliance with WHS/OH&S obligations. All associated costs are the responsibility of the Hirer.

    Marine Safety override & unsafe conditions

    Bondi PA Hire reserves the absolute right to suspend or cease works immediately where conditions are deemed unsafe.

    Unsafe conditions include, but are not limited to:

    • Excessive Vessel movement;
    • Unstable or unsecured gangways;
    • Inadequate lighting;
    • Wet, slippery or obstructed access paths;
    • Intoxicated or aggressive persons;
    • Weather conditions including wind, rain or electrical storm activity;
    • Unsafe electrical supply;
    • Any circumstance posing risk to personnel or Equipment.

    Where works are suspended or aborted due to unsafe conditions, all labour, call-out and waiting fees remain payable.

    Marine Weather & environmental conditions

    Marine environments involve exposure to wind, moisture, salt air and tidal movement. Bondi PA Hire will not install or operate Equipment where environmental conditions present risk of damage or electrical hazard.

    The Hirer is responsible for providing adequate weather protection and stable installation areas.

    If weather or environmental conditions prevent safe installation or operation, cancellation and labour charges will apply.

    Marine Overtime & extended charter delays

    Where bump out is delayed beyond the agreed time due to event overruns, extended charter periods or delayed Vessel access, labour will be charged at applicable overtime rates.

    Overtime rates apply outside agreed delivery and collection windows.

    Marine Manual handling limitations

    Bondi PA Hire personnel will not:

    • Lift loads exceeding safe manual handling limits;
    • Carry Equipment up ladders or unsafe staircases;
    • Manually hoist Equipment without appropriate lifting equipment;
    • Traverse unsafe or non-compliant gangways.

    If safe access cannot be provided, delivery may be refused and applicable charges will apply.

    Marine Risk transfer

    Risk in the Equipment transfers to the Hirer immediately upon delivery to the Marina Location or Vessel, regardless of whether installation is completed.

    The Hirer is responsible for any loss, theft or damage occurring after delivery.

    Marine General

    The Hirer warrants that safe, lawful and compliant access will be provided at all Marina Locations and Vessels.

    Bondi PA Hire reserves the right to revise quotes where actual site conditions materially differ from those disclosed at the time of booking.

    All other Terms & Conditions remain unchanged and in full effect.

    Blended Audio Visual Events

    Where Bondi PA Hire equipment is used in conjunction with a venue’s existing audio visual (AV) infrastructure, including but not limited to projectors, TVs, speakers, mixers, amplifiers, or other AV equipment (“Venue AV”), the following terms apply:

    Client Acknowledgement

    The client acknowledges that Bondi PA Hire does not own, operate, maintain, or control the Venue AV. Bondi PA Hire cannot guarantee the functionality, reliability, or performance of Venue AV, and any faults, failures, incompatibility, or malfunctions in the Venue AV are outside Bondi PA Hire’s control.

    Limitation of Liability

    Bondi PA Hire will use reasonable skill and care to integrate its own equipment with Venue AV. However, the client agrees that Bondi PA Hire is not liable for technical issues arising from the use of Venue AV, delays, interruptions, or failures caused by Venue AV malfunction, or costs or losses incurred due to Venue AV failure or incompatibility.

    Client Responsibilities

    The client must ensure the Venue AV is in working order prior to the event, provide Bondi PA Hire with full access and information regarding the Venue AV setup, and accept that any limitations or faults in Venue AV may affect the final event output.

    Operational Discretion

    Bondi PA Hire reserves the right to limit or refuse the use of its equipment with Venue AV if it determines that such integration would compromise safety, quality, or functionality.

    Operating Hours

    • Published operating hours do not guarantee availability for delivery, pickup, or return.

    Governing Law

    • These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales.

    Agreement

    By placing an order, making payment, or taking possession of the Equipment, the hirer confirms that they have read, understood, and agree to be bound by these Terms and Conditions. The hirer must be at least 18 years of age or have legal guardian consent.